Beamli systems · Guest messaging

Every inquiry answered, in their language, in under a minute.

An AI handles the questions you answer fifty times a week, in the language the guest wrote in. The real booking intent gets routed straight to you. On WhatsApp, done for you.

Book a 20-minute call See it in a real build: FC Residence Villas

The problem

A reply that comes too late is a booking gone.

The first business to reply usually wins the guest. An inquiry that lands at 11pm and waits until morning has often already booked elsewhere, and a large share of property inquiries never get a reply at all. The decisive minutes are exactly the ones a small team can't sit on a phone for.

The reach

Six languages, one inbox.

Your guests don't all arrive speaking English. Australia, China, India, Russia, South Korea and Japan can all sit in your top markets, and people book more readily when they're answered in their own language. One inbox covers all of it, without hiring for each one. It's one chapter of managing a Bali villa remotely: the part where distance hurts most.

76%

of shoppers prefer to buy in their own language

CSA Research, 2020

78%

of buyers book with whoever replies first

NAR / Real Trends

< 1 min

first reply, day or night, in the language they wrote in

How the system is built

What it looks like

They write in Russian. You read it in English.

The guest never sees a translation seam. You see a clean thread and a clear hand-off the moment it turns into a booking.

Illustrative conversation. Wording and dates are examples, not a real guest.

The logic

What gets handled, what reaches you.

Handled

Availability, rates, directions, check-in details, the question asked five times a day, answered instantly, in the guest's language.

Routed

A real booking intent, a special request, anything with money attached, summarised and passed to you, with the thread attached.

Escalated

Anything it isn't sure about. The system would rather hand a message to a human than guess at it.

The channel

WhatsApp Business, done properly.

Customer-facing messaging runs on WhatsApp Business through an official provider: a real number, a real business profile, inside the rules. Your own team coordinates on Telegram. The guest messages the channel they already reach for; nothing new to install, on either side.

Honest scope

Where the AI earns its name, and where it doesn't.

Reading a message in any language and answering it well is a genuinely intelligent step, and we call it AI because it is. Deciding to pass a real booking to a human is a plain rule, and we keep it that way on purpose. We don't point a model at your calendar and your pricing and hope. The clever part answers; the boring part protects you.

Questions

The questions operators ask.

Does it reply without me seeing the message first?
For routine questions (availability, rates, directions) yes, instantly. Anything that looks like a real booking or an unusual request is summarised and routed to you before money or commitments are involved. You set where that line sits.
Which languages does it handle?
Whatever your guests write in. Your arrivals might span Australia, China, India, Russia, South Korea and Japan, so a guest can message in Russian and get a clean reply in Russian, with you reading it in English.
Is this on WhatsApp or a separate app?
WhatsApp Business, through an official provider, for customer-facing messaging. For your own team we use Telegram. There is no new app for guests to install; they message the number they already would.
What happens when it gets something wrong?
It is built to escalate rather than guess, and every routed thread reaches you in full so you can correct it. Over time we tune the handled-versus-routed line to your operation, not the other way round.

Stop losing the 2am inquiry.

We'll set this up against your real inboxes and source markets, and show you what the first hour of replies would look like.

Book a 20-minute call